,

Support Services Overview

Esri Lebanon Extended Support

Coming soon: a new Esri Lebanon extended support program will be available as of 2027. Current plans remain available. Business hours support, supported environments only, and the Esri Product Life Cycle policy and Scope of Support apply.

  • Plan 1

    10 hours of support

    Ideal for small teams and light support needs.
    • 10 prepaid support hours
    • Email + phone support
    • Remote session when needed
    • Case troubleshooting and guidance

  • Plan 2

    20 hours of support

    Best for ongoing operations and periodic troubleshooting.
    • 20 prepaid support hours
    • Email + phone support
    • Remote sessions included
    • Deeper investigation and follow-up

  • Plan 3

    50 hours of support

    Designed for larger deployments and high-usage customers.
    • 50 prepaid support hours
    • Email + phone support
    • Remote sessions included
    • Complex issue analysis and guidance

Esri Support

Standard Support is included with a qualifying software license and provides assistance through Esri’s support team. Premium Support provides expert support 24/7, with prioritized case management for organizations that depend on GIS. For clarification and assistance with any of the options in this update, please contact us.

  • Standard

    Our base-level support plan

    Standard Support gives customers comprehensive assistance. Receive one year of Standard Support with the purchase of a qualifying software product license as part of the Esri Maintenance Program.
    Request a case

  • Premium

    Our best-in-class support plan

    Designed for customers who need an elevated level of support for business- and mission-critical GIS deployments. Premium Support offers the most comprehensive technical support plans to reduce downtimes, mitigate risks, and promote optimal outcomes.
    Learn more about Premium Support

Please contact us for further information.

Customer service

Technical support

Call us

+9611929708

An error has occurred. This application may no longer respond until reloaded. Reload 🗙